Yes, we do! UrbanSport ships internationally, so you can shop your favourite styles from wherever you are. Shipping rates and delivery timeframes vary depending on your location and will be calculated at checkout.

We know you’re excited to receive your order. Delivery timeframes vary depending on your location, with Australian orders typically arriving within 3–7 business days and international orders within 7–16 business days. You’ll receive tracking details via email once your order is on its way.

Once your order has been shipped, you’ll receive a confirmation email with your tracking details so you can follow your parcel’s journey. All UrbanSport orders are sent via Australia Post, and you can use your tracking link to view the latest delivery updates.

Please contact our Customer Service team as soon as possible.

If your order hasn’t been shipped yet, we’ll do our best to update your details. While we can’t guarantee changes can be made, our team will assist wherever possible.

Once your order has been shipped, we’re unable to update the delivery address. In this case, you’ll need to contact the shipping carrier directly for further assistance.

If you need to cancel your order, please contact our Customer Service team as soon as possible.

If your order hasn’t been dispatched yet, we may be able to cancel your order and issue store credit. While we can’t guarantee changes can be made once an order is placed, our team will do their best to assist.

Once your order has been dispatched, we’re unable to make any changes or cancellations. If your order arrives and you no longer wish to keep it, you can request a return in line with our Returns Policy.

If you need to make a change to your order, please contact our Customer Service team as soon as possible.

If your order hasn’t been dispatched yet, our team may be able to amend your order details. While we can’t guarantee changes can be made once an order is placed, we’ll do our best to assist.

Once your order has been dispatched, we’re unable to make any changes.

Shipping costs vary depending on your location and order details. For full delivery rates and information, please visit our Shipping Information page.

Import duties and taxes may apply to international orders, depending on your country’s customs regulations. Any applicable charges are determined by your local customs authority and will vary based on your order and location.

Orders are typically processed and dispatched within 1–2 business days, although we aim to have all orders shipped by the next business day wherever possible. Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can follow your parcel’s journey.

Please note, orders are not dispatched on Fridays, Saturdays, Sundays, or public holidays. During busy periods, sales, or new collection launches, dispatch times may vary slightly.

Once your order has been fulfilled, you will receive your tracking information via email.

For more details about delivery timeframes, please visit our Shipping page.

Tracking updates may take some time to appear after your order has been shipped. Your tracking number may show as “Label Created” or “Pending” for up to 48 hours while your parcel is being processed and scanned by the courier.

If your tracking hasn’t updated after 48 hours, please contact our Customer Service team and we’ll be happy to assist.

We know sometimes things don’t work out - whether it’s the fit, colour, or just not what you expected. Eligible items can be exchanged or returned for store credit within 14 days of receiving your order.

For faulty or incorrect items, we’ll always work with you to find the best solution. Visit our Returns page for full details.

We want you to love your UrbanSport pieces. If something isn’t quite right, eligible items can be returned in line with our Returns Policy.

For full details on return timeframes, eligibility, and how to start a return, please visit our Returns page.

Yes, we offer both store credit and exchanges on eligible items. For full details on return timeframes, eligibility, and how to request a return or exchange, please visit our Returns page.

Yes! Items purchased during a promotion are eligible for return, unless they are marked as final sale. Final sale items are not eligible for return, so please check the product details before purchasing.

You can track your return using the tracking number provided with your return shipment to confirm when it has been delivered to us.

Once we receive your item, please allow up to 10 business days for your return to be processed. We’ll send confirmation once your return has been completed.

Please allow up to 10 business days for your return to be processed once it has been received at our warehouse.

You’ll receive confirmation once your return has been completed.

Please allow up to 10 business days for your return to be processed and your store credit to be issued.

Once processed, your store credit details will be sent via email. Please check your inbox, junk, or spam folders. If you haven’t received your store credit after 10 business days, please contact our Customer Service team for assistance.

To request an exchange for a different size, please use our Returns Portal to begin the process.

Exchanges are subject to stock availability at the time your return is received and cannot be guaranteed. If your requested size is unavailable, our Customer Service team will be in touch with the next best option.

Yes! You can shop UrbanSport with Afterpay and split your purchase into easy payments.

Yes! Items purchased during a promotion are eligible for return, unless they are marked as final sale. Final sale items are not eligible for return, so please check the product details before purchasing.

Gift cards and store credit are non-refundable and cannot be exchanged for cash. If an eligible return is processed, any approved credit will be returned to the original gift card or store credit balance.

If you believe your item is faulty, please visit our Returns page to submit a claim.

All faulty item claims are subject to review and inspection. Please note, faults do not include general wear and tear or damage caused after delivery.

If your claim does not meet our faulty item criteria, it will be processed in line with our standard Returns Policy.

Need a hand? Our team is here to help. Head to our contact us page and we’ll get back to you as soon as possible.

If your payment has failed at checkout, try these quick troubleshooting steps:

* Check that all checkout details are complete and correct, including your delivery address, shipping option, phone number, & payment details.
* Log out of your account, then log back in and try again.
* Clear your browser’s cookies and cache, then retry your order.
* Try placing your order from a different device or using an alternative payment method.

If you’re still unable to complete your order, please contact our Customer Service team for assistance.

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