FREE Shipping On All Orders Over $50

Worldwide Shipping Available

How can we help?


Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How long does shipping take for urban wear orders?

We strive to deliver your urban wear within 3-7 business days, depending on your location. Expedited shipping options are available for faster delivery.

How do I know if my order has been shipped?

When we send out your order, you will receive an email notification from e-parcel with your tracking number and link. So you’ll be able to track your order from our warehouse to your door. 

Products & Quality

Are your urban wear products sustainably sourced?

Absolutely! We prioritize sustainability and ethics, ensuring our urban wear is made from eco-friendly materials and ethical practices.

What sizes do you offer for urban wear clothing?

Our urban wear collection caters to diverse sizes, from XS to XXXL, providing an inclusive range to suit all body types.

Can I find trendy urban wear styles in your collection?

Yes, our urban wear is curated to reflect the latest trends, blending designs with vibrant city vibes.

Ordering and Payment

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What payment methods do you offer?

We offer several payment methods: Debit/Credit Card, Paypal, Afterpay* and Zip Pay*.

*Afterpay is only available for Australian & NZ orders.

*Zip Pay is only available for Australian orders.

If I order something today, when will I receive it?

If you live in a metro area in Australia, and order before 3pm AEST, we'll dispatch your order that same day, and you'll receive your parcel the next business day! We express ship all our items within Australia. To check if you are in the express post network visit their website. If your order is placed after 3pm, then it will be dispatched the following day. 

The item I want is “sold out” or no longer appears?

Email us at info@urbansport.comwith the name of the item (or description if you can't think of it) and we'll let you know if we're getting anymore in. If we are, we'll put you on the list to be notified when that particular item comes back in stock. 

How do I access my store credit?

Your store credit will be emailed to you by customer service in the form of a gift card to use.

Is there a store for me to try things on?

We have two stores, one on the Gold Coast and Newcastle! So if you’re in the area by all means pop in and try on. 

See Our Stores for more info!

However, feel free to email us with sizing enquiries or other questions.

We’re always happy to answer questions you may have so please feel free to email 

Get in touch

Have questions about your order, or a general enquiry?